Welcome to Crimson Vinyl. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our services.

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1. General Information

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Crimson Vinyl is an independent record store based in Perth, Western Australia, specialising in heavy metal, punk, and rock vinyl records.
All transactions are processed in Australian Dollars (AUD).
We reserve the right to update or modify these terms at any time without prior notice.

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2. Product Descriptions

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We strive to ensure that all product listings are accurate and up to date. However, we cannot guarantee that descriptions, images, or pricing are error-free.
If a product is listed incorrectly, Crimson Vinyl reserves the right to cancel or adjust the order accordingly.

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3. Pricing and Payment

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All prices include GST where applicable.
We accept major credit cards, PayPal, and will soon add Afterpay.
Payment must be received in full before your order is processed and shipped.

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4. Shipping and Delivery

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Shipping costs are calculated at checkout.
We aim to dispatch all orders within 2–3 business days. Delivery times may vary based on your location and carrier.
For full details, please refer to our Shipping Policy below.

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5. Returns and Refunds

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We accept returns for damaged or incorrect items within 14 days of delivery.
Items must be returned in their original condition.
For more details, please see our Refund Policy below.

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6. Intellectual Property

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All content on this site — including logos, images, designs, and text — is the property of Crimson Vinyl and may not be reproduced or redistributed without written permission.

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7. Privacy

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We respect your privacy and handle personal information in accordance with Australian privacy laws.
For more information, please review our Privacy Policy below.

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8. Limitation of Liability

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Crimson Vinyl is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Use of this website constitutes acceptance of these terms and conditions.

 

🔒 Privacy Policy​

At Crimson Vinyl, we take your privacy seriously.
This policy outlines how we collect, use, and protect your personal information when you browse our site or make a purchase.

 

1. Information We Collect

We may collect personal information such as:

• Name, email address, shipping address, and phone number

• Payment details (processed securely through third-party providers)

• Non-personal data such as browser type, device information, and site usage via cookies and analytics tools

 

2. How We Use Your Information

Your data helps us:

• Process and deliver your orders

• Communicate updates and confirmations

• Send newsletters and promotions (if you opt in)

• Improve our website, customer experience, and service quality

We do not sell or share your personal information with third parties, except where necessary to complete your order (e.g., shipping providers or payment processors).

 

3. Data Security

We take all reasonable steps to protect your personal data from unauthorised access, misuse, or disclosure.
All transactions are encrypted and processed through secure payment gateways.

 

4. Your Rights

You may access, update, or request deletion of your personal information at any time.
You can unsubscribe from marketing emails by clicking the link in any message.

 

5. Cookies

Our website uses cookies to enhance your experience.
You can disable cookies in your browser settings, though this may affect functionality.

 

6. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page.
Continued use of the website signifies acceptance of the latest version.

 

For privacy-related enquiries, contact us at:
📧 support@crimsonvinyl.com.au

 

 

💰 Refund Policy

 

At Crimson Vinyl, we want every customer to love what they spin.
If you’re not completely satisfied with your purchase, we’re here to help.

 

 

Returns & Refunds

We accept returns for items that arrive damaged, defective, or significantly different from their description.
Contact us within 14 days of receiving your order to request a return.
Items must be returned in their original packaging and condition.
Once we receive and inspect the item, refunds will be issued to your original payment method.

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Change of Mind

If you change your mind and the item is unopened and resaleable, we may offer a store credit or exchange.
Return shipping for change-of-mind purchases is the customer’s responsibility.

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How to Start a Return

Email support@crimsonvinyl.com.au with:

• Your order number

• Reason for return

• Photos (if applicable)

We’ll walk you through the process quickly and smoothly.

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🚚 Shipping Policy

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At Crimson Vinyl, every order is packed with care to ensure your vinyl arrives safe, secure, and ready to spin.
We currently ship Australia-wide, with plans to expand internationally as we grow.

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Shipping Rates & Delivery Times

Shipping costs are automatically calculated at checkout based on weight, size, and destination.
We partner with Australia Post and trusted couriers to deliver reliably across the country.
Most orders are dispatched within 2–3 business days, with delivery in 3–7 business days depending on your location.
Express options are available at checkout.

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Packaging & Handling

Each record is packed in protective mailers and padded sleeves to prevent damage.
We treat every shipment like it’s part of our own collection.

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Tracking & Support

Once your order ships, you’ll receive an email with a tracking number.
If you have any issues or concerns, contact support@crimsonvinyl.com.au — we’ll sort it out fast.